TERMS AND CONDITIONS

TERMS OF OFFER

AGE AND COUNTRY RESTRICTIONS

Our products are only intended for adult use. If you are below 18 years of age, you are NOT allowed to purchase items on our site. You also take responsibility to your countries own set of rules and policies including customs, red tape and nicotine acceptance.

HEALTH DISCLAIMERS

Our products distributed and sold in our site (www.LYTEpouch.com) have not been evaluated by the Food and Drug Administration. These products are not intended in any way to help users to stop and quit smoking. They have not been made with the intention to diagnose, treat, cure or prevent any disease known to modern medicine. Pregnant or breastfeeding/nursing women, taking medications or have history of heart conditions should be aware of the harm they may get using any of our products.

CANCELLATION/ REFUND / RETURN POLICY CANCELLATION

All orders that are up for cancellation, return or refund should be communicated with your respective account manager/s or the general support group considering proper time allowance. If the order is not yet packed, cancellation is possible however, once the order is packed and picked up by the courier, cancellation is NOT anymore possible. Return: Our pouches passed several QA before shipping to our customers. In rare cases that you received flawed pouches, we’ll make it right. Please contact us within 72 hours after delivery and we’ll trace down your Lot number and find its origin. We will request you to send us photos/videos and other proof to support your claims. In some circumstances, the product should be returned to us to fully investigate. However, please understand that you’ll be responsible for the shipping charges on both ways. Refund: All approved refunds take at least two or three working days to be returned to the customers store credit or to the customer’s payment method. We highly recommend clients to check on their local card bank as sometimes it reflects on the next statement date of their card.

CUSTOMS CONCERNS

The client should be responsible to know their local laws regarding Nicotine Pouches or Nicotine solutions importation. LYTE, though has knowledge on the rules and regulations happening globally, it cannot be made responsible on any customs or border issues. LYTE can only advise and help client on a case to case basis. Please contact us to consult with your case and we’ll do our best to provide you solutions.

TERMS OF SERVICE

THIS SITE AND YOUR LYTE ACCOUNT

You will be responsible for maintaining the confidentiality of your account and password upon enrollment of an account with us. Your activity in your account must be limited to the services we made available for you as a consumer /customer/ account user.

PRIVACY STATEMENT

We are committed to protecting your privacy. Please review our Privacy Policy. To the extent that there is conflict between the terms stipulated in the Privacy and Security Policy and Terms and Conditions, the Terms and Conditions shall govern.

COPYRIGHT

You acknowledge that the site contains content such as text, graphics, photos, logos, button icons, images, audio clips, digital downloads, data compilations, branding and marketing slogans are protected by International Copyright Laws. No portion of the information on this website may be copied or reproduced in any form, or by any means without prior written permission from LYTE Company. Users/ visitors/ clients are not permitted to modify, distribute, publish, transmit, copy or create derivative works of any material found on this site or any LYTE publication for any public, private or commercial purposes. LYTE and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact our office/s immediately and we will investigate and act on it promptly.

TRADEMARKS

The copyrights to all contents of this Website are proprietary to LYTE or its third party licensors, and you may not reproduce, post on any other Website, modify, distribute or transmit any portion of this Website without the express written consent of LYTE. Any name, logo, trademark or service mark contained on this Website is owned and licensed by LYTE and may not be used by you without the prior written consent of LYTE. You may access this Website for your individual non-commercial use only.

EXPORT AND COMPLIANCE WITH APPLICABLE LAWS

LYTE is governed by all applicable federal, state and local laws. All information available on LYTE is subject to the laws of Hongkong, and may also be subject to the laws of the country where you reside. Further, you abide to the laws and regulations of the Export control laws of your country and the package’s origin country.

LINKS

Although this Website may be linked to other Websites, LYTE does not endorse, approve, certify or sponsor the linked Website unless specifically stated therein. LYTE is not the owner of those links and does is not responsible for any content of any Website linked to this Website. Your linking to other Websites is at your own risk.

DISCLAIMERS

The Site is provided on an "AS IS," "as available" basis. Neither LYTE, nor its Associates warrant that use of the Site will be uninterrupted or error-free and warrants the accuracy, integrity, or completeness of the content provided on the Site or the products or services offered for sale on the Site. Further, LYTE makes no representation that Content provided on the Site is applicable or appropriate for use in locations outside of the United States or in other countries. LYTE specifically disclaims warranties of any kind, whether expressed or implied, including but not limited to warranties of title, implied warranties of merchantability or warranties of fitness for a particular purpose. No oral advice or written information given by LYTE or its Associates shall create a warranty. You expressly agree that your access to, viewing of, browsing, visiting or use of the Site is at your sole risk.

LIMITATIONS OF LIABILITY

In no event shall LYTE be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this website or any information provided on this website. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

ONLINE CONDUCT

You agree to use the Site only for lawful purposes. We reserve the right to prohibit conduct, communication, or content that we deem in our sole discretion to be unlawful or harmful to you, the Site, Site users, our customers or any rights of LYTE or any third party.

PRICING, AVAILABILITY OF PRODUCTS AND ACCURACY OF CONTENT

Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered. In any case there are lapses on the website pricing, we reserve the right to decide whether to cancel a transaction or proceed with further instructions. In rare occasion that the product is no longer available while the Shipping confirmation was sent out, you agree that we may rescind our acceptance and cancel your order without penalty. Moreover, although we make all reasonable efforts to ensure that the content of the Website is updated and corrected, LYTE makes no warranties as to its accuracy.

RISK OF LOSS

All items purchased from LYTE are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

CROSS-BORDER SHIPPING CONCERNS

We always help our customers with all the documents needed so that packages can successfully pass the customs. In cases where the parcel is destroyed because the customer is unable to do their part, as advised by customs or by our own team through email or other forms of communication, unfortunately, no refund or replacement shall be given. The client should be responsible for checking the progress of its parcel and ensuring communication remains open during the entire process. Checking email boxes including spam folders from time to time should be done in order to ensure that no communication is missed or disregarded. Any late action from the client or no action taken to ask LYTE for help is considered abandonment of the package.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Customers and visitors are encouraged to submit suggestions, ideas, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." Do not use a false e-mail address, impersonate a third party person or entity, or otherwise mislead LYTE as to the origin of a communication.

QUESTIONS ABOUT THESE TERMS & CONDITIONS

If you have a private question about the Site, or about the Privacy and Security Policy, please E-mail us, or Contact us.